Service Delivery Expert (m/f/d)

26.05.2024

63801 Kleinostheim

we simplify mobility

full-time position to be filled as soon as possible in our division Technology in Kleinostheim near Aschaffenburg.

UTA Edenred is one of the leading mobility service providers in Europe. In the 40-country UTA acceptance network, commercial customers can refuel, charge e-vehicles, use numerous other services such as toll processing, breakdown and cleaning services as well as innovative digital solutions for fleet management.

Your Responsibilities:

You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs
You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management
You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems
You manage critical/major incidents
You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support postmortem analysis

Your Profile:

You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification
You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector
You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous)
You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.
You excel in Stakeholder management
You can effectively articulate technical concepts in layman's terms and possess strong communication skills in both English and German, any additional foreign language is a bonus

What we offer?

Flexible working hours The perfect compatibility between family, leisure and career is important to us.

Shopping Card The Ticket Plus City Card is topped up monthly with 50€ for all employees.

Mobile wor Ausschreibendes Unternehmen: UNION TANK Eckstein GmbH & Co. KG Ausschreibungsdatum: 2024-05-13 Vertragsart: Festanstellung Vollzeit Tätigkeitsbereich(e): Elektrotechnik; Installation