Salesforce Product Leader

28.04.2024

40210 Düsseldorf

As the In-House Salesforce Product Manager / Owner (f/m/d), you will be responsible for overseeing the development, implementation, and optimization of our Salesforce CRM system. Additionally, you will serve as the primary point of contact for all Salesforce-related matters and will be responsible for administering the system, including user management, customization, and configuration.

You will lead the Salesforce Team at IDnow, the System Admin and the technical lead would report to you. In this position you will report to the VP Commercial Operations.

Salesforce Product Owner / Product Manager (f/m/d)
Locations can be: Munich, Berlin, Düsseldorf, Manchester

Role & Responsibilities

Product Strategy: Develop and maintain a clear product vision and roadmap for the Salesforce system in alignment with the company's overall business objectives, considering the various stakeholders from Marketing Operations to Billing.
Requirement Gathering: Work closely with stakeholders from various departments to understand their needs and gather requirements for Salesforce system enhancements and customizations and document them in JIRA. Also would be responsible to create the meeting minutes and share it with all the attendees to have follow up on the discussions.
Prioritization: Prioritize feature development and enhancement requests based on business value, customer impact, and resource availability.
Agile Development: Collaborate with cross-functional teams to translate requirements into user stories, prioritize the backlog, and ensure timely delivery of high-quality features.
Stakeholder Communication: Act as the primary point of contact for all Salesforcerelated matters, providing regular updates to stakeholders on the status of ongoing initiatives, gathering feedback, and managing expectations.
User Training and Adoption: Develop training materials and prepare together with the sales enablement expert user training sessions to ensure that employees understand how to effectively use the Salesforce system to support their daily activities.
Development Work: Act as a delegate for the Salesforce system admin or technical lead during absences, performing development work in Sale Ausschreibendes Unternehmen: IDnow GmbH Ausschreibungsdatum: 2024-04-17 Vertragsart: Festanstellung Vollzeit Tätigkeitsbereich(e): Entwicklung; Technische Leitung; Technischer Vertrieb