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SAP Inhouse Consultant Customer Service (f/m/d)
Bachelor's degree in Business Administration, Computer Sciences or comparable qualification Process and SAP module experience in Customer Service area, overview knowledge in depending areas like order processing, service warehousing, billing 3–5 years of excellent and proven experience in SAP Customer Service consulting, implementation and support Ability to manage conflict situations Able to provide and receive constructive feedback Able to quickly adapt to new situations and to work autonomously Assertiveness Excellent English and German language skills Flexibility and seeing change as an opportunity Sense of responsibility Solution oriented work attitude Team player with good time management Communication skills (English C1, German C1) Our offer: In addition to being the market leader in most of our product and service groups, we want to make sure that you are doing well to focus on the tasks at hand.Partner-Anzeige26.05.202469126 HeidelbergIT, TK, Software -
1You will have the equally exciting opportunity to grow the business impact of the SA team helping us to scale and grow at the speed that CSC Organization needs. We are looking for a candidate who is fluent in German in order to support customers in Germany, Austria and Switzerland, and who is comfortable at the intersection of technology, business and team leading. They will be broadly competent across many areas of technology and deep in a handful of areas.Partner-Anzeige15.05.2024IT, TK, Software
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1Der ständige Ausbau unserer Marktposition wird begleitet durch eine voranschreitende Ausweitung der Vertriebsgebiete in das europäische Ausland. AufgabenUnterstützung und Koordination von IT-Prozessen im Bereich Order & CustomerFachliche Weiterentwicklung unserer Kunden- und Bestellsysteme (kein Programmieren erforderlich)Abstimmung mit internen Fachbereichen und DienstleisternUnterstützung und Schulung der AnwenderHineindenken in komplexe ProzesseProfilBasic:Du hast eine erfolgreich abgeschlossene Ausbildung mit IT oder kaufmännischem Schwerpunkt (keine Programmierkenntnis nötig)Add On:IT begeistert dich und du kennst dich gut mit MS Office ausPersonality: Du bist serviceorientiert und ein echter Teamplayer.Partner-Anzeige10.05.2024IT, TK, Software
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1Solution Design supporting the tasksCoordination of Technical Analysis in support of Technical DepartmentsFeasibility Study to check the feasibility and present it to non-technical stakeholdersHigh Level Design in the role of Senior ArchitectLow Level Design in the role of providing consultancy to Subject Matter Experts according to architecture guidelinesArchitecture / GovernanceCloud Initiative Evaluation in support of Cloud Solution Architects for hybrid architecturesDemand and Project Portfolio processes to guarantee defined levels of quality for the new customer demands and internal projectsTechnology Standardization in defining and pushing the adoption of technology standardsSupport providing experienced opinions in the process of acquiring / renewing technologiesAdvisory / Steering supporting the activitiesTechnology Spyglass to create and present brochures, whitepapers, workshops, demos and lectures related to (new) technologiesTechnology Lobby to advise C-Level executives on technology choicesAdvisory / Tools developing and managing the information toolsTechnology Radar maintenance and improvement to track interesting new technologiesTechnology Maps to provide business views of the implemented technologiesAdvisory / CommunityArchitecture Community support with enthusiasm and new ideasTechnology Forums for discussing with GOSP customers about trend technologies and future directionsTransversal to the above domains, the candidate willContribute to define and maintain a set of Smart Methodologies intended to support the most frequent tasks and activitiesCommit to continuously improve her / his skills to stay up-to-date with technology evolutionProfile Soft SkillsAbility to work in a complex environment with these characteristics: more than 1,000 people in the company, international environment, international group that federates dozens of distinct business unitsAbility to work in an international team with different cultures using English language for every activityAbility to work in a most digital workplace with few in person interactionsPredisposition to flexible ways of working with frequent priority changesNice to have: presentation skills to prepare and present topics in front of (non-domain) people, including Top ManagementTechnical skillsMust have: strong capabilities in analyzing complicated problems and in extracting concise but complete synthesisMust have: cloud architecture knowledge on AWS and Azure and sounding understanding of the SaaS ecosystemShould have: full understanding of the intricacies related to hybrid (on-prem / cloud) architecturesShould have: business continuity architecture knowledge and culture, both for cloud and on-premises systemsShould have: understanding of on-premises technologies and architectures like software defined compute, software defined network, software defined storageShould have: design skills to create architecture diagramsNice to have: security architecture knowledgeLanguage requirements (according to the Common European Framework of Reference for Languages)Fully proficient in German: C2 levelFluent in written and oral English: at least B2 certified level, C1 preferredPreferably intermediate level (B1) of at least one of the following languages in order of preference: Italian, French, Czech, HungarianWe offerExciting and varied projects and topicsOpportunity to work in an open and friendly international teamFlexible working hours to support work-life balancePossibility to work in the office and mobileDevelopment opportunities for professional growth in a globally operating groupPerformance-related pay to reward your contributionsQuestions?Partner-Anzeige23.04.2024IT, TK, Software
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1Deine zukünftige RolleGestaltung kundenindividueller, systemübergreifender Lösungen und Prozesse im Bereich SAP S/4HANA Sales/SAP SD und LogistikAnalyse bestehender Beschaffungs- und Vertriebsprozesse unserer AuftraggeberBegleitung von Implementierungsprozessen in bestehenden SAP-Systemen (Customizing) sowie Migrationsprojekten zur SAP S/4HANA-LandschaftIdentifizierung und Behebung von Problemen (Bugfixing) in SAP ERP- und SAP S/4HANA-SystemenVorbereitung und selbstständige Durchführung von Key User-SchulungenÜbernahme von Verantwortung und perspektivische Entwicklung zum Teil-Projektleiter und Wissensträger für unsere JuniorenDein individuelles ProfilAusgeprägtes Prozessverständnis entlang des Lead-to-Cash-Prozesses aus Deiner bisherigen BeratungstätigkeitFundierte Kenntnisse in SAP S/4HANA Sales/SAP SDSicheres Beherrschen des Customizings im SAP SD-Modul und angelagerten ProzessenÜberblickswissen in angeschlossenen Logistikmodulen (SAP Procurement bzw. SAP MM) sowie in der Integration von angebundenen Order Execution-SystemenIdealerweise erste Erfahrungen als Teilprojektleiter oder in größeren Change RequestsOptimalerweise Know-how in der Konfiguration und Nutzung von FIORI und/oder die Fähigkeit, ABAP lesend zu verstehenStarker Teamplayer und Verständnis für die Wichtigkeit von WissenstransferSichere Kommunikation in Deutsch und EnglischFreude an der Beratungstätigkeit sowie der dazugehörigen Reisebereitschaft (projektabhängig, durchschnittlich 50 %) Ähnliche Stellen Consultant SAP PP (w/m/d) (Senior) Consultant SAP FI/CO (w/m/d) Unsere vielfältigen BenefitsHerausfordernde Projekte und eine interne Schulungslandschaft (u.a.Partner-Anzeige30.03.2024IT, TK, Software
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