Pension - Vertriebsmitarbeiter Pension

Our benefits reflect that commitment: Flexible working hours and remote work options allow for a healthy balance between professional and personal responsibilities. Company pension scheme to support your long-term financial security. Capital-forming benefits are an additional financial advantage. Access to exclusive corporate benefits, including discounts on a wide range of products and services.

Our Customer Service team, based in our Headquarters in Winnenden (Stuttgart Area) is the central hub connecting our supply chain functions with the regional Sales Business Units and is currently looking for a: Customer Service Manager (f/m/d) Key Responsibilities: Lead the Customer Service team, ensuring efficient order-to-cash operations, timely claim resolution and high service standards Monitor KPIs and drive continuous improvement initiatives Improve service quality and process efficiency across regions, standardizing systems and processes (SAP & Salesforce Service Cloud) Act as liaison between headquarters, SBUs, logistics teams and external customers (f-m-d) Support Supply Chain projects through cross-functional coordination Manage escalated cases with root cause analysis and corrective actions Oversee return management across European logistics centers Requirements: Proven experience in customer service operations within manufacturing or B2B environments Proven knowledge in leading, developing, and motivating teams Solid knowledge of order-to-cash processes, logistics flows and claims management Proficient in SAP (SD module preferred) and CRM systems (Salesforce Service Cloud desirable) Good command of German and English; additional European languages are an advantage Willingness to travel as required by business needs (approximately 10%) Your perks: An interesting position with an attractive company – recognized as a “top employer” by kununu Company pension scheme Free parking spaces directly next to the office and good public transport connections Fresh fruit, water and hot beverages for free Company fitness via “EGYM Wellpass“ and bike leasing via “JobRad“ EAP (mental support for employees) Learning platforms such as “GoodHabitz“ and “Learn TTI“ for your professional development Special employee benefits via “Family & Friends“ and additional corporate benefits Are you interested?

You will also enjoy … a comfortable working environment where everyone knows each other personally and exchanges views as well as short information and decision-making paths an attractive compensation package with good social benefits very attractive development opportunities in a globally active and growing group of companies modern pension schemes and a long-term care insurance a lifetime working time account for flexible working hours in the medium and long term an attractive location in the Elbe metropolis of Hamburg a subsidized canteen and a sufficient number of parking spaces on the premises About us The ELANTAS group offers a comprehensive portfolio of wire enamels, impregnating resins and varnishes, casting and potting resins, flexible electrical insulation materials, materials for electronic protection, specialty industrial coatings, products for printed electronics as well as a wide range of tooling and composite materials.