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Customer Care & Fashion Advisor German English (f/m/d)

Customer Care & Fashion Advisor German English (f/m/d) Mytheresa.com GmbH München, Barcelona Advisory and support services for our international premium clients concerning the order process; Answering to customer requests (phone calls and e-mails); Continuous improvement of internal processes;... customer care & fashion advisor german english (f/m/d) here at mytheresa technology meets luxury fashion in a space that celebrates both creativity and digital advancement centered in the heart of europe we are a dynamic international team hailing from all corners of the globe working together we strive to exceed our customer's expectations with a passion for innovation we love our customers and we speak their language our customer care team is fluent in more than 15 languages and can be reached in over 130 countries 24 hours a day monday to saturday to support our international team we are currently searching for a full-time employee as customer care & fashion advisor - german/english (f/m/d) based in our office in munich or barcelona your responsibilities: advisory and support services for our international premium clients concerning the order process answering to customer requests (phone calls and e-mails) providing best in class customer service based on a fine understanding of the nature of e-commerce business continuous improvement of internal processes close cooperation with our payment warehouse and shipping departments your qualifications: native verbal and written knowledge of german and excellent verbal and written knowledge of english to support our customer additional language (italian french) will be a plus first experience in the customer care or any other service oriented industry working computer skills required (ms-office) conscientiousness when dealing with customer-data creditableness ability to work under pressure capacity for teamwork proactive good organizational skills and time management at mytheresa our people are our success if you're a self-starter who enjoys an exciting challenge apply now to be part of our journey and grow with us in a modern working environment we are looking forward to your expressive application via our career site: careers

Partner-Anzeige

80331 München

14.10.2019

Vertrieb, Verkauf

IT Helpdesk Team Lead (m/f/d)

IT Helpdesk Team Lead (m/f/d) ILF Beratende Ingenieure GmbH München Define the Service Quality of the 1st and 2nd level support, together with the IT team lead, and make sure that these standards are kept on a day to day basis; managing and steering of the Helpdesk team in order to satisfy defined SLAs;... wwwcom the group is an internationally active indipendent engineering and consulting firm which supports its customers in successfully realizing technically demanding and complex industrial and infrastructure projects has more than 2000 highly qualified employees in more than 40 offices all over the world from now on we're searching for an it helpdesk team lead (m/f/d) in fulltime in permanent employment for our office in munich duties & responsibilities day to day management of the helpdesk team define the service quality of the 1st and 2nd level support together with the it team lead and make sure that these standards are kept on a day to day basis managing and steering of the helpdesk team in order to satisfy defined sla's within germany and establish an excellent service quality performance monitoring for the helpdesk team and the "ticketing flow" in the form of weekly meetings first point of contact in regards to organizational and it-specific questions for the helpdesk team first point of contact in regards to improvement suggestions and service feedback for users responsible for functional or hierarchical escalations of it service requests define kpi's and create reports for it team lead identify gaps in knowledge and staffing and address them establishing developing and keeping up an excellent service quality identify and describe potential for raising the service quality level identify and describe potential for raising effectiveness and efficiency within the helpdesk team defining and implementing processes and workflows to establish and develop an excellent service quality develop a "customer first" mentality within the helpdesk team managing tools used for 1st and 2nd level support (e gremote control tool ticketing system) and ensuring that these tools are providing assistance in keeping an excellent service quality suggest it related improvements for a better user experience suggest improvements for optimizing daily helpdesk work try to adopt itil best practises wherever possible participation in 1st and 2nd level support working on incidents and requests stated by users via ticketing system email or phone user support for hardware and software incidents entering solutions into a solution database deploying new laptops / workstations with the help of a software distribution system informing users about it related problems / maintenance works / changes asset and inventory management of it related equipment creation of manuals / guidelines for users perform rollouts for new software / hardware / operating systems qualification: completed vocational training in professional field it ideally two years plus experience of working in a helpdesk position ideally with ~250 users and computers to support first team leading experience desirable very good german and english knowledge in speech and writing experience with microsoft client products administration of windows 7 / windows 10 administration of windows server 2012 r2 / windows server 2016 desirable deploying operation systems and software with sccm administration of centrally managed printers knowledge in office 2016 knowledge in office 2019 desirable administering skype for business clients administering user accounts computer accounts and groups within active directory administering mailboxes in exchange 2016 desirably in exchange online itil foundation knowledge driver license softskills: high ability to motivate yourself and others high ability to coordinate a team taking into account workload and priorities for each team member high communicative abilities ability to tackle issues and problems in an analytic approach "customer first" mentality ability to work independently complete awareness of the role including all duties and responsibilities self-organizational skills (e g adhering to deadlines defining priorities for yourself etc) ability to work well under pressure and at a high work rate will to learn and improve what to expect: a pleasant and collegial working atmosphere interesting and challenging projects in a dynamic team-oriented and international company attractive conditions and a safe long-term employment with individual development opportunities an attractive working time model as well as additional benefits (e g health care programme company-events sports portfolio sodexo card bike-leasing international trainee programme etc) company-owned parking space or public transportation close to the office respectively contact: if you are interested in this responsible position then we look forward to receiving your expressive application giving your availability and salary expectations by e-mail at jobsmunich@com share our fascination for engineering excellence

Partner-Anzeige

81829 München

14.10.2019

IT, TK, Software

ERP / Dynamics AX Software Engineer (m/f/d)

ERP / Dynamics AX Software Engineer (m/f/d) windeln.de München Actively developing new features and enhancements to fulfill functional and performance requirements; ensure to re-use existing AX functionality and keep processes close to the standards provided;... erp/dynamics ax software engineer (m/f/d) munich based   about us se is one of the leading online retailers for baby toddler and children products in europe and for customers in china we focus on the needs of young families and supply more than 50000 products from around 500 brands which our customers can order comfortably online the broad product portfolio includes everything from diapers baby food children's furniture toys clothes and strollers to child car seats and furniture as a stock-listed company we are present in six european countries as well as in china and are constantly expanding our business in existing markets   as a ax software engineer you will participate in every aspect on the development of the ms dynamics ax platform and business processes se operates ms dynamics ax 2012 r3 as erp system for its core business processes in finance logistics sales and purchase   in this role you are a key contact to the product owner and key users together with the whole development team you will drive the future landscape of the se erp system   your responsibilities actively developing new features and enhancements to fulfill functional and performance requirements ensure to re-use existing ax functionality and keep processes close to the standards provided working in an agile scrum team with your product owner and team colleagues working closely with functional departments on requirements and help design technical solutions optimized to fulfill our customer needs continuously optimize the development and release processed and take the optimal architectural decision providing and optimizing development guidelines and development / qa environment specifications contributing towards best practice competency your profil degree in computer science or engineering or equivalent work experience  3-5 years in erp system development 2 or more years of experience in developing with dynamics ax version 2012 solid know-how in object oriented coding and net experience and drive to work in an agile scrum team experience with aif and other integration technologies within the ax 2012 platform hands on ax 2012 installation and configuration experience  experience on trouble shooting and performance analytics of productive environments preferably in an e-commerce context good knowledge of ax 2012 architectural components  ability to install configure dynamics and support infrastructure teams with ax 2012 system components good knowledge of ax 2012 reporting tools including ssrs ssas and role centers knowledge of associated microsoft technologies like visual studio tfs sql server sharepoint and windows server high level of professionalism integrity and commitment to quality our offer space for your own initiative responsibility and the opportunity to introduce your own ideas demanding tasks and excellent career development opportunities direct communication and flat hierarchies in an international and professional team interested then we'll look forward to receiving your complete application documents addressed to sara-louisa teyerl indicating a possible start date and salary expectations on our career portal: https://englishcareers-windelnicimscom

Partner-Anzeige

81379 München

14.10.2019

IT, TK, Software

Senior Software Engineer (m/f) Java

Senior Software Engineer (m/f) Java windeln.de München In feature grooming, sprint reviews and sprint retrospectives you will collaborate with stake holders, business departments, technical operations and product management; new solutions will be created by leveraging your experiences and creative ideas;... senior software engineer java (m/f/d) munich based   about us se is one of the leading online retailers for baby toddler and children products in europe and for customers in china we focus on the needs of young families and supply more than 50000 products from around 500 brands which our customers can order comfortably online the broad product portfolio includes everything from diapers baby food children's furniture toys clothes and strollers to child car seats and furniture as a stock-listed company we are present in six european countries as well as in china and are constantly expanding our business in existing markets   as a software engineer you will join an international scrum team responsible for a domain of the shop platform and/or individual micro services your excellence will contribute in making our shop being loved by our customers your chinese expertise will support us to integrate new chinese platforms to expand our constantly growing and successful business in china you will find yourself working in a modern environment (spring mongo elastic search redis microservices) as a team we are keeping our knowledge up-to-date continuously deploying new ideas and improving the customer experience of our e-commerce platform   your responsibilities in feature grooming sprint reviews and sprint retrospectives you will collaborate with stake holders business departments technical operations and product management new solutions will be created by leveraging your experiences and creative ideas you will choose the optimal solution respecting time requirements and quality you will make features transparent and kpis easy to monitor by eg designing tools for managing data monitoring kpis or integration with bi solutions your profil a degree in computer science or similar expertise with outstanding results in depth applied knowledge of programming java (java 8) backend or full stack proven records of applying architecture patterns for online business up-to-date framework knowledge (spring spring boot spring data rest spring mvc messaging - activemq) a feeling for frontend engineering and knowledge on current trends (angular etc) is a plus experienced in using nosql classical databases and/or search engines good knowledge of spoken and written english and mandarin chinese skills on a native speaker level german is a plus precise independent but team focused and hands-on of working excellent communication organizational talent ability to cope under boxed time scenarios our offer space for your own initiative responsibility and the opportunity to introduce your own ideas demanding tasks and excellent career development opportunities insights into the dynamic processes and structures of an international e-commerce business keeping your knowledge always to the industry standards by applying latest technologies and frameworks matching the business requirements direct communication and flat hierarchies in an international and professional team interested then we'll look forward to receiving your complete application documents addressed to sara-louisa teyerl indicating a possible start date and salary expectations on our career portal: https://englishcareers-windelnicimscom   se hofmannstr 51 d-81379 münchen tel: +49 (0) - 4 16 17 15 - 62

Partner-Anzeige

81379 München

14.10.2019

Ingenieur, Techniker

Senior Software Engineer Java (m/f/d)

Senior Software Engineer Java (m/f/d) Munich based About us windeln.de SE is one of the leading online retailers for baby, toddler and children products in Europe and for customers in China. We focus on the needs of young families and supply more than 50,000 products from around 500 brands which our customers can order comfortably online. The broad product portfolio includes everything from diapers, baby food, children’s furniture, toys, clothes and strollers to child car seats and furniture.

81379 München

16.10.2019

IT, TK, Software

ERP/Dynamics AX Software Engineer (m/f/d)

ERP/Dynamics AX Software Engineer (m/f/d) Munich based About us windeln.de SE is one of the leading online retailers for baby, toddler and children products in Europe and for customers in China. We focus on the needs of young families and supply more than 50,000 products from around 500 brands which our customers can order comfortably online. The broad product portfolio includes everything from diapers, baby food, children’s furniture, toys, clothes and strollers to child car seats and furniture.

81379 München

16.10.2019

IT, TK, Software