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Service Delivery Manager
Your Responsibilities: You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems You manage critical/major incidents You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support postmortem analysis Your Profile: You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous) You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.Partner-Anzeige29.05.202463801 KleinostheimIngenieur, Techniker -
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Service Delivery Expert (m/f/d)
Your Responsibilities: You oversee key functions within the IT department, ensuring the delivery of high-quality service to end users whilst establishing and maintaining Service Support and Service Delivery processes to meet business needs You ensure the correct execution of all service management processes, including Incident Management, Problem Management, Change Management, and Asset Management You provide stakeholders with comprehensive reports and data, demonstrating the stability of global IT systems You manage critical/major incidents You manage crisis calls, prioritizing the restoration of services to minimize disruption. Throughout the incident, you keep all stakeholders informed of progress and meticulously record relevant details to support postmortem analysis Your Profile: You hold a Bachelor's degree in Telecommunication Engineering, Computer Science, Electronics, or an equivalent qualification You have a minimum of 5 years' experience in Service Delivery within the IT or Telecom sector You possess a fundamental understanding of IT infrastructure and are familiar with ITIL or similar frameworks (Certification is advantageous) You have hands-on experience of at least 2 years in Incident, Problem, and Change Management processes.Partner-Anzeige29.05.202463801 KleinostheimIngenieur, Techniker
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